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OUTSOURCING FAILURES THAT HAMPER SERVICE INNOVATION - A CASE STUDY USING THE SERVICE BLUEPRINTING METHOD Pirjo Yli-Viitala1, Jari Kuusisto2, and Kyrill Meyer3 1,2 Lappeenranta University of Technology, SC-Research, Finl
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Document Date: 2012-01-05 08:31:47
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OUTSOURCING FAILURES THAT HAMPER SERVICE INNOVATION - A CASE STUDY USING THE SERVICE BLUEPRINTING METHOD Pirjo Yli-Viitala1, Jari Kuusisto2, and Kyrill Meyer3 1,2 Lappeenranta University of Technology, SC-Research, Finl