American Express Survey Reinforces Value of Mystery Shopping The results of a survey by American Express released on May 3 quantify the business benefits of mystery shopping and reveal the effect of customer service on t

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Date: 2011-05-11 03:00:20 Electronic commerce Mystery shopping Surveillance Customer experience Online shopping Customer service American Express Loyalty business model Marketing Business Customer experience management		American Express Survey Reinforces Value of Mystery Shopping The results of a survey by American Express released on May 3 quantify the business benefits of mystery shopping and reveal the effect of customer service on t Add to Reading List Source URL: www.prweb.com Download Document from Source Website File Size: 140,70 KB Share Document on Facebook

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