1st Enterprise Communications / Public IP Telephony Service Networks / Genesys Contact Navigator Makes / NEC Corporation / /
Country
Japan / United States / /
Facility
Hokkaidou University / Wakayama Technical College / Niigata University / Institute of Electronics / Ehime University / /
IndustryTerm
media gateway / broadband services / remote site / telephony network service / telephony services / real-time communication / contact center solution / telephone hat / telephone support reservation system / telephony / multimedia services / electronic technology / web collaboration tool / partner program response product / information technology / product management / Web Contents Protector / center site / telephony network / Web Contents Protector LanScopeCat3 / multimedia contact center solution / option product / web collaboration / web screen / telephony service / Voice over IP / /
Organization
Niigata University / IP Contact Center / Ehime University / Institute of Electronics / Hokkaidou University / Wakayama Technical College / Contact Center / 2nd Enterprise Communications Solutions Division / /
Person
Abe / /
Position
Assistant Manager / Manager of the Solution Business Promotion Department / Chief Manager / Assistant Manager of the Solution Business Promotion Department / suitable specialist / Assistant / member / /
Technology
IP telephony / PSTN / broadband / CRM / information technology / ISP / Computer Telephony Integration / DSL / VOIP / Interactive Voice Response / INTRODUCTION OF SOLUTION IP Technology / PBX / /
INTRODUCTION OF SOLUTION IP Technology Changes the Contact Center Operation — Introduction of IP Contact Center — Market Trend