| Document Date: 2015-01-14 15:08:54
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City Kuala / Bangkok / Davenport / New York / Paris / Tokyo / Petaling Jaya / Munich / Vancouver / London / Kuala Lumpur / / Company Noor Raihan Ab / Barnes & Noble / Pitney Bowes / REFERENCES Ab / Pullman / Wilson / Selected Hotels / TripAdvisor / Economics Journal / / Continent Asia / Europe / / Country Malaysia / Canada / United Kingdom / / Event Force Majeure / Company Expansion / / Facility Hotel C Located / UNITAR International University / Asia Pacific University / Hotel Awards / Hotel D Designed / / IndustryTerm beverage / technology-based customer relationship management / online / extra services / technological solution / information technology functions / Internet Interactivity / hybrid retail strategies / supplementary services / mere technological solutions / web site design / executed experience management / online and offline customer databases / satellite city / system software / speed technology / food / customer relationship management / customer experience management / online reservation process / mobile applications / value-adding services / social media / online reservation / online order tracking / Web-Based CRM System / long established branded hotel / loyalty programme online application / technology incapability / mining / hotel web site / / MusicAlbum Hong Kong / / Organization United Nations Institute for Training and Research / Ministry of Higher Education / UNITAR International University / Pacific University / / Person Abdul Razak Romiza Md Akhir / Abdul Razak / / Position Teller / manager / manager a few days / researcher / hotel manager / front-desk officer / non-executive / experience and looking forward / waitress / customer service representative / receptionist / representative / frontdesk representative / / Region golden triangle / / Technology E-CRM / CRM / information technology / viral marketing / Beyond technology / high-speed technology / CRM system / / URL http /
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Research in Business and Economics Journal Beyond technology-based customer relationship management: It is total customer experience management Noor Raihan Ab Hamid Universiti Tun Abdul Razak