The Road to Customer Centricity Technology is rapidly redefining the customer relationship but more importantly it is shaping buying behaviours of the future. Bill Payne of IBM reveals how the world’s leading organisat

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Date: 2013-02-25 20:21:01 Consumer behaviour Electronic commerce Customer experience Customer relationship management Customer base Chief customer officer Customer satisfaction Customer insight Customer retention Marketing Business Customer experience management		The Road to Customer Centricity Technology is rapidly redefining the customer relationship but more importantly it is shaping buying behaviours of the future. Bill Payne of IBM reveals how the world’s leading organisat Add to Reading List Source URL: www.horsesforsources.com Download Document from Source Website File Size: 289,33 KB Share Document on Facebook

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