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Consumer behaviour / Electronic commerce / Customer experience / Customer relationship management / Customer base / Chief customer officer / Customer satisfaction / Customer insight / Customer retention / Marketing / Business / Customer experience management


The Road to Customer Centricity Technology is rapidly redefining the customer relationship but more importantly it is shaping buying behaviours of the future. Bill Payne of IBM reveals how the world’s leading organisat
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Document Date: 2013-02-25 20:21:01

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File Size: 289,33 KB

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Company

IBM / NEW CHANNELS Outstanding / NEW MARKETS / /

Continent

Europe / /

IndustryTerm

appropriate tools / social media / Mobile technology / value chain / business to business / /

Person

Bill Payne / /

Position

CIO / COO AND CIO / customer advocate / CEO / Chief Marketing Officers / PRODUCT AND SERVICE DEVELOPMENT CYCLES THE CHIEF CUSTOMER OFFICER / Vice President CRM and Industries Global Process Services / Chief Executive Officer / Vice President of Strategy and Development in Europe / Chief Customer Officer / /

SportsEvent

the masters / /

Technology

CRM / Mobile technology / GPS / /

URL

www.criticaleye.net / /

SocialTag