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Customer experience / NICE Systems / Text messaging / Customer interaction management / Customer dynamics / 24/7 Customer / Marketing / Customer experience management / Interactive voice response


WHITE PAPER MORE CHANNELS, MORE CHOICE, MORE INTERACTIONS: THE CHALLENGE OF SERVING THE ENGAGED CUSTOMER
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Document Date: 2012-09-25 05:18:16

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File Size: 338,37 KB

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Company

NICE SYSTEMS INC. / NICE Systems Ltd. / Financial Services / Daily Weekly / /

Continent

North America / Europe / Americas / /

Country

United States / Australia / United Kingdom / Israel / /

Facility

CONTACTS Global International HQ / /

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IndustryTerm

smart phone applications / insurance services / kiosks Online communities / real time / healthcare / heaviest Web users / insurance providers / social media / Web Self-Service / healthcare industry / online communities / telecommunications / travel sector / text-based media / insurance sector / social networks / retail stores / travel/hospitality / healthcare industry lags / vid site / smartphone applications / healthcare customers / /

MusicGroup

Logo / Message / Center / /

Organization

NICE Storage Center / Interaction Capture Unit / Central Intelligence Agency / Mass Detection Center / NiceTrack Monitoring Center / Contact Center / /

/

Position

worldwide leader / website Virtual assistant / live representative / virtual assistant / /

Product

TotalView / Syfact / Syfact Investigator / Scenario Replay / Searchspace / /

Region

Middle East / Asia Pacific / /

Technology

Alpha / SMS / smart phone / Smartphone / smartphones / /

URL

www.nice.com / http /

SocialTag