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Virtual reality / Digital divide / Customer experience management / Help desk / Internet / Sara Kiesler / Email / Computer literacy / Home computer / Technology / Electronics / Computing
Date: 2010-04-21 10:29:14
Virtual reality
Digital divide
Customer experience management
Help desk
Internet
Sara Kiesler
Email
Computer literacy
Home computer
Technology
Electronics
Computing

HUMAN-COMPUTER INTERACTION, 2000, Volume 15, pp. 323–351 Copyright © 2000, Lawrence Erlbaum Associates, Inc. Troubles With the Internet: The Dynamics of Help at Home Sara Kiesler, Bozena Zdaniuk, Vicki Lundmark,

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