![Virtual reality / Digital divide / Customer experience management / Help desk / Internet / Sara Kiesler / Email / Computer literacy / Home computer / Technology / Electronics / Computing Virtual reality / Digital divide / Customer experience management / Help desk / Internet / Sara Kiesler / Email / Computer literacy / Home computer / Technology / Electronics / Computing](https://www.pdfsearch.io/img/3a3e7fe6b9cef72bc02942040b4f2670.jpg) Date: 2010-04-21 10:29:14Virtual reality Digital divide Customer experience management Help desk Internet Sara Kiesler Email Computer literacy Home computer Technology Electronics Computing | | HUMAN-COMPUTER INTERACTION, 2000, Volume 15, pp. 323–351 Copyright © 2000, Lawrence Erlbaum Associates, Inc. Troubles With the Internet: The Dynamics of Help at Home Sara Kiesler, Bozena Zdaniuk, Vicki Lundmark,
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