Netopia Inc. / Lawrence Erlbaum Associates Inc. / Bozena Zdaniuk / /
Currency
USD / / /
Facility
Computer Interaction Institute / Carnegie Mellon University / University of Pittsburgh / /
IndustryTerm
Internet access / household Internet usage / Buggy software / technology education / parents INTERNET HELP AT HOME / experts INTERNET HELP AT HOME / INTERNET HELP / download software / Internet use / residential Internet use / communication systems / child-oriented products / Internet Usage Automated / telephone line / social networks / Internet account / computer technology / Internet Usage / Internet service / stopped using Internet / stereo equipment / Internet problems / Internet-ready package / /
OperatingSystem
Macintosh / /
Organization
University of Pittsburgh / Pittsburgh Mind Body Center / Carnegie Mellon University / Computer Interaction Institute / /
Person
Sara Kiesler / Vicki Lundmark / Robert Kraut / / /
Position
sociologist and current Senior Research Scientist / social psychologist / social psychologist and Professor of Human / Data Management Coordinator / Professor of Human–Computer Interaction / professional technical director / family financial officer / /
ProvinceOrState
Alabama / /
Technology
MPEG / peer-to-peer / computer technology / INTRODUCTION Although computer technology / Cable TV / /
HUMAN-COMPUTER INTERACTION, 2000, Volume 15, pp. 323–351 Copyright © 2000, Lawrence Erlbaum Associates, Inc. Troubles With the Internet: The Dynamics of Help at Home Sara Kiesler, Bozena Zdaniuk, Vicki Lundmark,