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Project management / Customer experience management / Method engineering / Standards / Information Technology Infrastructure Library / Service desk / Technical support / Infrastructure optimization / Virtual help desk / Information technology management / Help desk / Information technology


Case Study Global Pharma and Manufacturing Company Transforms the Service Desk IT Infrastructure
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Document Date: 2014-03-18 10:01:49

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File Size: 129,49 KB

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Company

Onsite Hardware / First Call / Transforms / Case Study Global Pharma / Gartner / Software Support / /

Continent

North America / /

Country

United States / Canada / /

Currency

USD / /

Event

Reorganization / /

Facility

North American headquarters / /

IndustryTerm

logistics services / field hardware/software resource requirements / creative solutions / pharmaceutical and manufacturing / end-user technology / remote software updates / temporary solutions / i-devices / software support / /

OperatingSystem

Windows 7 / /

Position

team member / analyst / /

Region

northeastern United States / /

Technology

end-user technology / mobile device / /

SocialTag