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Probability and statistics / Markov models / Network performance / Operations research / Skills-based routing / Call centre / Queueing model / Erlang / Scheduling / Statistics / Queueing theory / Stochastic processes


Document Date: 2003-05-15 13:12:12

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File Size: 835,48 KB

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City

Agents Assignments Skills / /

Company

Varying Queues 3 NationsBank / Pool / Customer Revenue Management 3 NationsBank / /

Country

Germany / Israel / /

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Facility

Fraunhofer IAO Institute / /

IndustryTerm

universal product experts basic product / Web-Site / /

Organization

Distributed Call Center / Fraunhofer IAO Institute in Stuttgart / Assignable Grade of Service / Technion / LP Union / /

Person

Klaus-Peter Fähnrich / Thomas Meiren / /

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Position

General / Universal vs. Specialist / /

ProvinceOrState

Oregon / /

Technology

CRM / Animation / Load Balancing / artificial intelligence / Queueing Theory / /

URL

http /

SocialTag