First Page | Document Content | |
---|---|---|
Date: 2010-02-04 15:32:00Strategic management Customer experience management Consumer behaviour Customer advocacy Customer retention Customer profitability Customer relationship management Customer value proposition Customer satisfaction Business Marketing Management | Perspective Vanessa Wallace Peter Burns Fiona Smith Therese FritzsonAdd to Reading ListSource URL: www.strategyand.pwc.comDownload Document from Source WebsiteFile Size: 329,12 KBShare Document on Facebook |