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Strategic management / Customer experience management / Consumer behaviour / Customer advocacy / Customer retention / Customer profitability / Customer relationship management / Customer value proposition / Customer satisfaction / Business / Marketing / Management


Perspective Vanessa Wallace Peter Burns Fiona Smith Therese Fritzson
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Document Date: 2010-02-04 15:32:00

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Company

Booz & Company / /

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IndustryTerm

retail outlets / data-rich financial services / fashion retailer / bank account / retail bank / telecommunications industries / software / bank / decisions on product / telecommunications / customer groups / performance management systems / banking / to more traditional product / bank increase sales / technology support / mobile telephone operator / wealth management products / customers bilingual communications / ongoing input into new products / telecommunications company making / telecom operator / /

Organization

Unclear / Organisation Structure Customer / /

Person

Peter Burns / Vanessa Wallace Peter Burns Fiona Smith Therese / Fiona Smith / Sydney Vanessa Wallace / Therese Fritzson / /

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Position

driver / bank branch manager / branch teller / CEO / EXECUTIVE / global mobile telephone operator / Consultant / /

PublishedMedium

Good Times / /

Region

Asia-Pacific / /

Technology

CRM / CRM system / /

SocialTag