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Software development / Information Technology Infrastructure Library / IT service management / Incident management / ISO/IEC 20000 / Service catalog / COBIT / Capability Maturity Model Integration / Application Services Library / Information technology management / Project management / Information technology


SERVICE RESCUE! An Implementation and Improvement Guide for Incident Management Nicole Conboy Jan van Bon
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Document Date: 2015-04-25 11:39:25

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File Size: 1,92 MB

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