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Software development / Information Technology Infrastructure Library / IT service management / Incident management / ISO/IEC 20000 / Service catalog / COBIT / Capability Maturity Model Integration / Application Services Library / Information technology management / Project management / Information technology


SERVICE RESCUE! An Implementation and Improvement Guide for Incident Management Nicole Conboy Jan van Bon
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Document Date: 2015-04-25 11:39:25

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File Size: 1,92 MB

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Company

Inform-IT / ITIL / AXELOS Limited. / Servitect / /

Country

Netherlands / Canada / /

Facility

IT Infrastructure Library / ITSM Library / /

IndustryTerm

incident management / system management / technology change program / service management / line management / information management / term service management / worst service management / application management / network management / incident management tool / database management / case incident management / /

Organization

Canadian University / Knowledge Center for Service Management Edition / Knowledge Center / Knowledge Center for Service Management / /

Person

Al / Jan van Bon / Aidan / Nicole Conboy / Nicole Conboy Jan van Bon / /

Position

author / editor / chief editor / /

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