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Information technology / Information Technology Infrastructure Library / IT service management / Business service management / Capability Maturity Model Integration / Change management / Configuration Management / Capacity management / Service desk / Information technology management / Software development / Project management


ITIL V3 Glossary of Terms and Acronyms
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Document Date: 2011-06-15 07:24:28

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Company

Change Request Term Definition Category A / /

Facility

Carnegie Mellon University / Carnegie Melon University / Software Engineering Institute / /

IndustryTerm

retail store / software license / financial services / bank / example computer equipment / named / car manufacturer / e.g. major software / communications etc / software development / /

MusicAlbum

Benchmark / /

Organization

Software Engineering Institute / Carnegie Melon University / An Organisation / Infrastructure Service / Standards Organisation / Carnegie Mellon University / Cost Centre / IT Governance Institute / British Standards Institution / Harvard Business School / Term Definition Business Service An IT Service / /

Person

Robert Kaplan / Schedule / David Norton / /

Position

Manager in the Assessment / Account Manager / Manager / Manager Role / Service Level Manager / Major / Business Relationship Manager / but includes more commercial aspects / Forward / Business Relationship Manager / Change Manager / /

Technology

Knowledge Management System / Information Technology / disk drive / ASP / Service Level Agreement / /

URL

http /

SocialTag