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Service recovery paradox / Customer satisfaction / Customer experience management / Service quality / Customer service / Business / Marketing / Paradoxes


Microsoft Word - IJSIM Paradox Michel Meuter.doc
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Document Date: 2006-10-08 18:56:24

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File Size: 70,96 KB

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Facility

Marketing California State University / /

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IndustryTerm

bank / telephone survey / retail bank / /

Organization

Department of Finance / California State University / Chico / Garvin School of International Management / Marketing California State University / /

Person

Stefan Michel / Matthew L. Meuter / Chico Chico / /

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