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Service recovery paradox
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1	Service Leadership for Quality Service from Effective Customer Service Teams Alfred Wong Department of Management, Lingnan University, Hong Kong Add to Reading List Source URL: icsle.ust.hk Language: English - Date: 2014-05-21 00:22:22 Customer experience management Customer Service recovery paradox Selling Skill Marketing Business Sales
2	AMY K. SMITH, RUTH N. BOLTON, and JANET WAGNER* Customers often react strongly to service failures, so it is critical that an organization’s recovery efforts be equally strong and effective. In this article, the author Add to Reading List Source URL: www.ruthnbolton.com Language: English - Date: 2011-09-03 07:33:01 Paradoxes Service recovery paradox Customer satisfaction Distributive justice Loyalty business model Reliability engineering Science Knowledge Organizational justice Business Marketing Consumer behaviour
3	Customer Retention and the Health Care Industry Donald Baack Pittsburg State University Abstract: This report examines the various aspects of customer retention Add to Reading List Source URL: ecedweb.unomaha.edu Language: English - Date: 2013-06-25 23:49:09 Healthcare Consumer behaviour Marketing Paradoxes Service recovery paradox Loyalty business model Customer retention Health care provider Health care Business Health Medicine
4	Winner of the Best Paper Award at the 10th International Research Seminar in Service Management, La Londe (France) Why Service Recovery Fails Stefan Michel, David Bowen and Robert Johnston Add to Reading List Source URL: www.dienstleistungsmarketing.ch Language: English - Date: 2008-09-07 09:54:54 Paradoxes Service recovery paradox Customer retention Customer Business Consumer behaviour Marketing
5	Microsoft Word - IJSIM Paradox Michel Meuter.doc Add to Reading List Source URL: www.dienstleistungsmarketing.ch Language: English - Date: 2006-10-08 18:56:24 Service recovery paradox Customer satisfaction Customer experience management Service quality Customer service Business Marketing Paradoxes