Winner of the Best Paper Award at the 10th International Research Seminar in Service Management, La Londe (France) Why Service Recovery Fails Stefan Michel, David Bowen and Robert Johnston - Service recovery paradox - Document - PDFSEARCH.IO

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	Winner of the Best Paper Award at the 10th International Research Seminar in Service Management, La Londe (France) Why Service Recovery Fails Stefan Michel, David Bowen and Robert Johnston Add to Reading List Document Date: 2008-09-07 09:54:54 Open Document File Size: 29,26 KB Share Result on Facebook Country France / / Person David Bowen / / SocialTag Paradoxes Service recovery paradox Customer retention Customer Business Consumer behaviour Marketing

Winner of the Best Paper Award at the 10th International Research Seminar in Service Management, La Londe (France) Why Service Recovery Fails Stefan Michel, David Bowen and Robert JohnstonAdd to Reading List