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Customer experience management / Customer / Service recovery paradox / Selling / Skill / Marketing / Business / Sales


Service Leadership for Quality Service from Effective Customer Service Teams Alfred Wong Department of Management, Lingnan University, Hong Kong
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Document Date: 2014-05-21 00:22:22

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File Size: 1,09 MB

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Facility

Lingnan University / Renmin University / /

Organization

Department of Management / Renmin University / Lingnan University / Ying Liu School of Public Administration / Quality Service / /

Person

Dean Tjosvold / /

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