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case study Tower Life US Insurance Company Enhances Efficiency and Provides a Higher Level of Customer Support
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Document Date: 2012-01-11 21:51:37

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City

San Antonio / /

Company

Avaya / Tower Life US / Cross Telecom / /

Currency

USD / /

Event

Reorganization / /

Facility

Tower Life US Insurance Company Enhances Efficiency / Tower Life’s CSRs / Tower Life As / Tower Life Insurance / /

IndustryTerm

call center applications / potential solutions / accident insurance / web callback / call center technology / /

Organization

Zeacom Communication Center / /

Person

Ben Zachry / /

Position

Customer Service Representative / representative / Vice President / /

Product

Call Back / /

ProvinceOrState

Texas / /

Region

Northern Europe / /

Technology

call center technology / Interactive Voice Response / PBX / /

SocialTag