Avaya / IBM / Fujitsu / Contact Center Software / From / PepsiAmericas Contact Center Software / HP / COM Contact Center Software / Ericsson / Microsoft / T-Mobile Contact Center Software / Siemens / Sybase / 1-800-FLOWERS.COM / / /
IndustryTerm
agent / center infrastructure / real-time reaction / real-time call center routing decisions / telephony trunking / media interactions / real-time and non-real time interaction lifecycle history / customer contact solution / Voice over IP / /
NaturalFeature
Mount Street North Sydney NSW / /
OperatingSystem
UNIX / Sun Solaris / XP / Microsoft Windows / IBM AIX / HP-UX / /
Organization
Virtual Contact Center / /
Person
Ira Sheinwald / David Van Volkenburg / Harald Damovsky / / /
Position
Manager of IT applications / Telecoms Systems Manager / VP Infrastructure Services / /
Product
Windows NT / /
ProgrammingLanguage
SQL / /
Technology
load balancing / UNIX / VOIP / circuit-switched / /
Genesys Inbound Voice Contact Center Software Genesys Inbound Voice segments