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Customer experience management / Industrial engineering / Quality control / Quality management / Service quality / Service innovation / Service / Customer service / Service delivery platform / Business / Marketing / Economics
Date: 2012-02-15 11:58:18
Customer experience management
Industrial engineering
Quality control
Quality management
Service quality
Service innovation
Service
Customer service
Service delivery platform
Business
Marketing
Economics

Table of Contents < TOC o "2-3" t "Title,1" >PART 1 — INTRODUCTION < PAGEREF _Toc518185880 h >1 What are service standards? < PAGEREF _Toc518185881 h >2 Principles in developing service standards < PAGEREF _Toc51818588

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