![Electronics / Automated attendant / Call Control eXtensible Markup Language / Voice-mail / Automatic call distributor / Voice portal / Plum Voice / Dialed Number Identification Service / Telephony / Electronic engineering / Interactive voice response Electronics / Automated attendant / Call Control eXtensible Markup Language / Voice-mail / Automatic call distributor / Voice portal / Plum Voice / Dialed Number Identification Service / Telephony / Electronic engineering / Interactive voice response](https://www.pdfsearch.io/img/03960aabedbd1b070c5363dc39cfdf2a.jpg) Date: 2009-12-23 13:13:41Electronics Automated attendant Call Control eXtensible Markup Language Voice-mail Automatic call distributor Voice portal Plum Voice Dialed Number Identification Service Telephony Electronic engineering Interactive voice response | | Enhancing the Self-Service Experience An Extract from IVR Improvement Strategies 2008, A new research report published by the Ascent Group, Inc. IVR Integrated Voice Response (IVR) is the most widely used call center tec
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