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Enhancing the Self-Service Experience An Extract from IVR Improvement Strategies 2008, A new research report published by the Ascent Group, Inc. IVR Integrated Voice Response (IVR) is the most widely used call center tec
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Document Date: 2009-12-23 13:13:41

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City

Athens / /

Company

The Ascent Group Inc. / Google / Yahoo! / Microsoft / /

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Event

Layoffs / Reorganization / /

IndustryTerm

Speech recognition technologies / speech technology / Web platforms / interactive voice response technology / Typical self-service applications / voice applications / fluid systems / energy-efficiency information / call center technology / telephony / electric utilities / telephone network / work management / customers 24hour services / Voice recognition systems / telephone keypad / technology fits / voice-activated search services / Voice over Internet Protocol / technology market / voice portal / speech communications / designed systems / telecommunications technology / landline telephone service / internet-based applications / customer-facing technologies / web-compatible / voice response applications / self-service and voice-enabled services / customer-facing technology / handheld devices / online benchmarking services / web development experience / telephony call control support / voice recognition-driven applications / call management / Recent technologies / /

Person

Christine Kozlosky / /

/

Position

speaker / important driver / General / representative / /

ProgrammingLanguage

XML / /

ProvinceOrState

Georgia / /

Technology

Evolving Technologies / Speech Recognition / XML / Speech recognition technologies / customer-facing technologies / text-to-speech / Extensible Markup Language / speech technology / IVR technology / voice recognition / interactive voice response technology / telecommunications technology / Automatic Call Distributor / cell phones / simulation / call center technology / VOIP / interactive voice response / PBX / customer-facing technology / /

URL

www.ascentgroup.com / /

SocialTag