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1	Wireless Listings: It’s Q-Sent Out in the Open Add to Reading List Source URL: voxeo.com Language: English - Date: 2013-02-22 10:31:53 Identification Surveillance Voxeo Authentication Cloud computing Speaker recognition Two-factor authentication Biometrics Institute Security Biometrics Cryptography
2	Hampering the Human Hacker and the Threat of Social Engineering Using Automation to Protect Your Customers and Your Business INTRODUCTION Add to Reading List Source URL: voxeo.com Language: English - Date: 2013-02-22 10:31:53 Caller ID Computer security Computer law Electronic commerce Credit cards Social engineering Voxeo Payment Card Industry Data Security Standard Caller ID spoofing Telephony Electronics Electronic engineering
3	Unified Self-Service: Delivering on the Value of Multi-Channel Customer Interactions ABSTRACT: Consumer expectations for speed, convenience and ondemand information have skyrocketed. While speech and touch-tone driven s Add to Reading List Source URL: voxeo.com Language: English - Date: 2013-02-22 10:31:53 Voxeo Mobile content Telephony Mobile telecommunications Payment systems Interactive voice response Text messaging Mobile banking USSD Gateway Technology Mobile technology Electronic commerce
4	Zenith American Solutions Saves Time and Money by Migrating to an Open Standards IVR COMPANY Zenith American Solutions, Inc. Tampa, Florida Add to Reading List Source URL: voxeo.com Language: English - Date: 2013-08-28 17:41:54 Videotelephony Unified communications ARCA Electronics Technology Voxeo Interactive voice response Electronic engineering
5	PROPHECY For Service Providers Unlocked Communications Customer Obsession Teams Communications Passion Add to Reading List Source URL: voxeo.com Language: English - Date: 2013-08-28 17:41:54 Electronics Voxeo Call Control eXtensible Markup Language Markup languages Telephony Interactive voice response Session Initiation Protocol VoiceXML IP Multimedia Subsystem Computing Electronic engineering Videotelephony
6	Improve the Customer Experience – Make your Business Intelligence and Customer Self-Service Work Together What do your customers think of your self-service? How do you know? Every self-service interaction is an opportu Add to Reading List Source URL: voxeo.com Language: English - Date: 2013-08-28 17:41:54 Technology Customer experience management Interactive voice response MicroStrategy Customer experience Enterprise resource planning Business Business intelligence Voxeo
7	VoxeoCorpLogo_aspect_allWhite.eps Add to Reading List Source URL: voxeo.com Language: English - Date: 2013-08-28 17:41:54
8	The Power of Personalization: Optimizing Customer Self-Service for Increased Loyalty and Cost Savings TONY THE WAITER After a warm welcome, Tony shows Karen to her usual table by the window. He comes back with a glass Add to Reading List Source URL: www.voxeo.com Language: English - Date: 2013-02-22 10:31:52 User interface techniques Electronic commerce Interactive voice response Chief customer officer Customer experience Customer relationship management Voxeo Voice portal Personalization Marketing Customer experience management Telephony
9	VoiceKey.IVR A Reliable and Cost-Effective Solution for Voice Verification using IVR Add to Reading List Source URL: www.aspect.com Language: English - Date: 2014-11-20 20:13:23 Voxeo VoiceXML Password Computing Interactive voice response Passphrase
10	A FROST & SULLIVAN EXECUTIVE SUMMARY Balancing Customer Experience and Profitability in a Mobile World: Self-Service Strategies That Drive Loyalty and Lower Costs Add to Reading List Source URL: www.voxeo.com Language: English - Date: 2013-02-22 10:31:52 Customer experience Interactive voice response Business VoiceObjects Text messaging Customer service Electronic engineering Electronics Chief customer officer Customer experience management Telephony Voxeo

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