Winning in industrial service: The hallmarks of a service champion By Oliver Straehle, Pascal Roth and Christoph Herr The authors would like to thank those who participated in the Bain Service Benchmarking Study, as wel

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Date: 2016-04-19 14:44:52 Marketing Strategic management Customer experience management Management Customer relationship management E-commerce Service Benchmarking Value proposition		Winning in industrial service: The hallmarks of a service champion By Oliver Straehle, Pascal Roth and Christoph Herr The authors would like to thank those who participated in the Bain Service Benchmarking Study, as wel Add to Reading List Source URL: www.bain.de Download Document from Source Website File Size: 1,22 MB Share Document on Facebook

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