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Measuring IT Service Management Capability: Scale Development and Empirical Validation Jochen Wulf, Till J. Winkler & Walter Brenner This paper conceptualizes IT service management (ITSM) capability, a key competence of
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Jochen Wulf / Walter Brenner / Proceedings Review Konferenzpapier (Englisch) / /

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www.alexandria.unisg.ch / /

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