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LiveOps
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#	Item
21	LO_SB_LiveOps_Convergence_2013-US-web Add to Reading List Source URL: www.liveops.com Language: English - Date: 2014-03-03 13:02:35 Customer experience Microsoft Dynamics PanTerra Networks Call centre Marketing Customer experience management Business
22	LO_SB_LiveOps_Authoring.ai Add to Reading List Source URL: www.liveops.com Language: English - Date: 2012-10-25 19:23:02 Telecommunications Interactive voice response Caller ID Voice over IP Screen pop Voice-mail Telephony Electronic engineering Electronics
23	LO_SB_LiveOps_Support_2014-US Add to Reading List Source URL: www.liveops.com Language: English - Date: 2014-01-27 19:29:50 Outsourcing Remote desktop Technical support Customer experience Business Management Customer experience management Help desk Groupware
24	® ® LIVEOPS RECORDING Cloud-Based Call & Screen Recording Add to Reading List Source URL: www.liveops.com Language: English - Date: 2012-10-24 21:29:54
25	0488-06FA2 LO Dreamforce-eBook_CoverArtv2 Add to Reading List Source URL: www.liveops.com Language: English - Date: 2013-07-16 18:42:58 Cloud infrastructure Cloud applications Force.com Software as a service Salesforce.com Rackspace Cloud IBM cloud computing Cloud computing Centralized computing Computing
26	white paper Why Companies Are Choosing to Deploy the LiveOps Cloud-based Contact Center Table of Contents Add to Reading List Source URL: www.liveops.com Language: English - Date: 2012-10-24 21:29:54 Call centre Interactive voice response Cloud infrastructure Cloud computing Centralized computing XO Communications
27	LO_SB_LiveOps_Agents_FNOL_2013-US-web Add to Reading List Source URL: www.liveops.com Language: English - Date: 2014-05-19 21:36:21 Computer telephony integration Telephony Financial institutions Institutional investors Electronic commerce Call centre Insurance Payment Card Industry Data Security Standard Data center Concurrent computing Computing Distributed computing
28	White Paper TOP EIGHT WAYS TO OPTIMIZE CONTACT CENTER OPERATIONS BY LEVERAGING A VIRTUAL MODEL INCORPORATING REMOTE AGENTS AND SAAS TECHNOLOGY FOR GREATER FLEXIBILITY AND COST OPTIMIZATION Add to Reading List Source URL: www.liveops.com Language: English - Date: 2012-10-24 21:29:59 Call centre Electronics Voice-mail Scalability Virtual queue Interactive voice response Telephony Computer telephony integration Electronic engineering
29	Case Study SALESFORCE.COM: USING LIVEOPS® PLATFORM™ TO RUN A GLOBAL CUSTOMER SUPPORT ORGANIZATION THAT DELIVERS THE BEST CUSTOMER SERVICE EXPERIENCE Salesforce.com has helped make cloud computing a trusted way for co Add to Reading List Source URL: www.liveops.com Language: English - Date: 2012-11-05 20:47:53 Salesforce.com Force.com Call centre Customer experience Marketing Computing Customer experience management
30	LO_SB_LiveOps_Chat_2013-US.ai Add to Reading List Source URL: www.liveops.com Language: English - Date: 2013-10-16 18:03:00 Customer experience Live support software Chat room Chat Electronics Technology Communication Online chat Customer experience management Business