Universal queue

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1	Blended Agent Improve Productivity & Service with ‘Universal’ Agents Noble ® Blended Agent turns your agents into universal agents, increasing the efficiency of the call center and improving agent productivity. Rath Add to Reading List Source URL: www.noblesys.com Language: English - Date: 2010-08-04 10:17:02 Telephony Interactive voice response Noble Systems Corporation Dialer Screen pop Electronics Skills-based routing Virtual queue Electronic engineering Call centre Computer telephony integration
2	ACD Inbound Contact Management The Noble ® ACD provides a unified solution for managing multi-media inbound communications within a universal queue. Our ACD uses skills-based routing to effectively manage inbound calls, Add to Reading List Source URL: www.noblesys.com Language: English - Date: 2010-08-04 10:17:02 Interactive voice response Virtual queue Dialed Number Identification Service Noble Systems Corporation Skills-based routing Screen pop Voice-mail Call centre IP PBX Telephony Electronic engineering Electronics
3	Noble Multichannel Solutions Add to Reading List Source URL: www.noblesys.com Language: English - Date: 2014-07-18 15:54:56 Telecommunications Noble Systems Corporation Interactive voice response Contact manager SMS Email Universal queue Call centre Technology Electronics Mobile technology