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UniversalCTI
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1	issue 1 Serving the Omni-Channel Customer: from Self-Service to Agent-Assisted Featuring research from Add to Reading List Source URL: imagesrv.gartner.com Language: English - Date: 2013-10-29 14:34:12 Voxeo Electronics Interactive voice response VoiceObjects Avaya Unified communications Voice portal Zeacom UniversalCTI Telephony Electronic engineering Videotelephony
2	Composer Customized Agent Desktops & Workflows Noble® Composer takes agent desktop design to the next level, making it easier than ever for contact center managers to build sophisticated windows- and web-based agent scr Add to Reading List Source URL: www.noblesys.com Language: English - Date: 2012-09-10 04:39:06 User interface techniques Interactive voice response Desktop environment Linux Enlightenment Windows XP UniversalCTI Virtual desktop Software System software Computing
3	case study republic bank Building a Better Bank – By Integrating Disparate Processes and Systems, as One Add to Reading List Source URL: www.zeacom.com Language: English - Date: 2012-01-08 19:33:57 Telephony Electronics Videotelephony Unified communications Telemarketing Zeacom Plum Voice UniversalCTI User interface techniques Electronic engineering Interactive voice response
4	How to Visualize your Customer Service and IVR Experience Customer Service. Simplified. Add to Reading List Source URL: www.jacada.com Language: English - Date: 2014-11-10 10:14:21 Electronic engineering Call Avoidance Customer1 Electronics Technology UniversalCTI Automated attendant User interface techniques Interactive voice response Telephony
5	Contact Center Software – Gexel Telecom International Add to Reading List Source URL: www.vocalcom.com Language: English - Date: 2013-10-02 04:54:44 Business Interactive voice response Call centre Customer relationship management Customer experience Interactive Intelligence UniversalCTI Plum Voice Marketing Customer experience management Telephony
6	P E R S P E C T I V E Stephen Coates* believes that most IVR systems are up to scratch but they could be better. Add to Reading List Source URL: www.occidental.com.au Language: English - Date: 2003-12-21 23:21:38 User interface techniques Interactive voice response Automatic call distributor Screen pop Call centre UniversalCTI Telephony Electronic engineering Computer telephony integration
7	CTI Software: North American Market Update, 2006 Written and published by Stephen Coates Occidental Communications Add to Reading List Source URL: www.occidental.com.au Language: English - Date: 2010-02-18 06:50:32 Screen pop Interactive voice response Business telephone system UniversalCTI Call centre IP PBX CT Connect Telephony Electronic engineering Computer telephony integration
8	CTI Software: Australasian Market Update, 2006 Written and published by: Stephen Coates, Occidental Communications Occidental Communications Add to Reading List Source URL: www.occidental.com.au Language: English - Date: 2010-02-18 06:49:40 Screen pop Interactive voice response UniversalCTI Call centre Business telephone system IP PBX CT Connect Telephony Electronic engineering Computer telephony integration
9	CTI Software: Asian Market Update, 2006 Written and published by Stephen Coates Occidental Communications Add to Reading List Source URL: www.occidental.com.au Language: English - Date: 2010-02-18 06:49:14 Screen pop Interactive voice response UniversalCTI Call centre Business telephone system IP PBX CT Connect Telephony Electronic engineering Computer telephony integration
10	SCREEN POP PRO SERVER AdvancedDesktopCommunications EnhancingtheCallerExperience between the caller, the agent desktop and corporate data. Add to Reading List Source URL: www.voice4net.com Language: English - Date: 2012-05-11 13:53:34 Screen pop Interactive voice response Call centre Microsoft Dynamics CRM Business telephone system SAS UniversalCTI Telephony Computer telephony integration Electronic engineering

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